In the procurement software industry, just like any other, there are truths that go unsaid.

Forrester just exposed a huge one - that most packaged e-Procurement systems purchased by major corporations are “gathering dust” on the shelf instead of being used by their employees.

We’ve been talking about the importance of user adoption in e-Procurement for a long time now. When users revolt your procurement program just can’t succeed.

In category after category of enterprise software, complexity is being rejected in favor of simple, quick solutions that solve a singular problem. Purchasing is no different.

Small and mid-sized organizations simply dismiss over-engineered bloatware of high-end solutions out-of-hand. But what’s surprising from the Forrester report, is how even the world’s largest organizations, while choosing to buy the most complex and complicated packages available on the market, just can’t make them work for their organizations, despite their deep pockets.

-d